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Policies

To provide a comfortable environment and a high level of service, we ask that you review and abide by the following policies:

No-Show Policy

We are getting busier and busier and want to ensure we efficiently staff our salon. We have made some updates to our no-show policy.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to receive services.

Since the services are reserved for you, a No-Show Fee of 35% of the total will apply if you forget.

Thank you!

No Children & Men (unless they have an appointment)

 

We love children and babies, but Divine Brazilian Wax & Spa is not a place for them. Due to safety issues, we cannot have children or babies in the treatment rooms as we use hot wax and sugaring. 

We also cannot have children or babies in the waiting room, as we cannot be responsible for them if they are left alone. Also, we have limited space, and sometimes clients use inappropriate words.

We also request that males who DO NOT have an appointment at Divine Brazilian Wax & Spa do not linger in the waiting area. If your husband/boyfriend/brother/bodyguard accompanies you to your appointment, please have them wait for you elsewhere (he’d instead probably be having beer/coffee or walking around anyway).

 

Please Be On 

 

We know things happen occasionally, but please try to be on time. We run a tight schedule, and if you show up late, we will try our best to fit you in or work you into the schedule later in the day; however, there are no guarantees, especially if you are over 5 minutes late. It is unfair for us to make another client wait if you are late. Plus, you wouldn’t appreciate it either if the roles were reversed.

 

Requesting Deposit and booking online 

 

For certain services, we request deposits; make sure to come to your appointment or call within 24 hours to reschedule. The Deposit is not refundable. 

SPA PETS POLICY. OUR PET POLICY


As much as we love our furry companions, the salon is not a suitable environment for pets. Besides the fact that it is against city and state health regulations to have animals in the salon, we also have to
consider our clients who may be allergic or not as ‘in love’ with pets as others may be. We have
also found that because of the different chemicals and heavy aromas that we use at times, combined
with animals’ acute senses, it can irritate your pet to be in the salon and spa.
The State Board of Cosmetology and the Board of Consumer Affairs have specific Rules and
Regulations state that no animals are allowed in a salon at any time. Service dogs, not emotional
support animals.


“Animals: No animals or pets shall be allowed in a salon, except fish kept in closed
aquariums, or trained animals to assist the hearing, visually impaired, or physically
disabled.”


SERVICE DOG VS. EMOTIONAL SUPPORT ANIMAL
ESA (Emotional Support Animal): This type is NOT regarded as a “working service dog” but as an
emotional support animal. Choose this type if the presence of your dog is what enables you to
function normally on a day-to-day basis. An emotional support animal (ESA) does NOT need to be
trained to perform a significant life task for you. See additional information below.
Guide: This type is regarded as a “working service dog.” Choose this type if you experience vision
problems and your dog is trained to guide you in public settings.


Hearing Alert: This type is regarded as a “working service dog.” Choose this type if your dog is
trained to alert you to sounds that you are unable to hear or identify, such as alarm clocks, doorbells,
telephones, automobile sounds, and other essential sounds you have trouble identifying.
Medical Assist: This type is considered a “working service dog.” Choose this type if your dog is
trained to assist you when experiencing a physical situation in which you can’t perform a significant life
the task for yourself (retrieve items, open doors, turn on lights, etc.).
Mobility: This type is regarded as a “working service dog.” Choose this type if your dog is trained or
able to provide stability and support for substantial balance or walking problems because of a
physical disability.


PSA (Psychiatric Service Animal): This type is considered a “working service dog.” Choose this
type if your psychiatric or emotional disability substantially limits your ability to perform a primary life
task and your dog is trained to perform or help perform the task for you. A letter from a licensed
therapist or psychiatrist that indicates this is required.
Seizure Alert: This type is considered a “working service dog.” Choose this type if your dog is
trained or able to either predict a seizure or to get assistance from another person at the onset of a
seizure.


SERVICE DOG VS. EMOTIONAL SUPPORT ANIMAL
An Emotional Support Animal (ESA) is an animal that, by its very presence, mitigates the emotional
or psychological symptoms associated with a handler’s condition or disorder. The animal does NOT
need to be trained to perform a disability-specific task. All domesticated animals (dogs, cats, birds,
reptiles, hedgehogs, rodents, mini-pigs, etc.) may serve as an ESA. The only legal protections an
Emotional Support Animals are 1) to fly with their emotionally or psychologically disabled handler
in the cabin of an aircraft and 2) to qualify for no-pet housing. No other public or private entity
(motels, restaurants, stores, etc.) is required to allow your ESA to accompany you, and in all other
instances, your ESA has no more rights than a pet.


I appreciate your understanding.

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